“Thanks to Mark Alley and Northpoint Mortgage for helping me obtain my fixed rate mortgage. Mark worked with me every step of the way and yesterday, 23 December, I closed.”
– Lynn V.
“Mark Alley and his team at Northpoint in Westboro were incredibly helpful in buying our first home. Mark spent many hours educating us on how the entire process works and what we could expect over the coming months. During the entire process he was very approachable with all of our questions and thorough and unbiased in his responses. Mark gave his opinions when asked for them but did not pressure us in any way; constantly reminding us that we had ultimate say. Furthermore, Jennifer Davis provided timely, accurate, and detailed notifications of documents requiring our signatures or further follow up. The paperwork and administration of the loan process was handled with extreme professionalism; we did not have any issues with our attorney or realtor at closing, we breezed right through it all thanks to Northpoint’s attention to detail. I cannot speak highly enough of Mark Alley and his team, they have a wonderful operation and will continue to receive recommendations to all my family and friends for their mortgage needs.”
– Justin W.
“Mark and associates were fantastic to deal with as always. This was our 2nd time using them and would highly recommend them!!”
– Jarrod W.
“I have used Mark Alley 4 times 4 refinances of my house and each time it just gets better. Mark is very efficient and friendly and. everything goes smoothly and I am very appreciative.”
– Catherine C.
“Mark was exceptional and invaluable in our home buying process. As a first time home buyer, Mark’s “Home Buying 101″ gave us all the information we needed (without any pressure at all) to make the informed decision on whether we were ready to buy a house. Once we decided to move forward, Mark was on-top of everything and clearly communicated everything we needed to do through each step of the process. The whole process was smooth and painless and i would highly recommend Mark and Northpoint.”
– Jack W.
“Mark and his team were very patient and professional throughout the process. My situation was a difficult one to manage and they helped to guide me to a successful conclusion.”
– Robert D.
“Everything always goes so smoothly. We had a couple of “bumps” in the road this time, but they were handled quickly and efficiently. Excellent communication is always key, and I can’t say enough about how quickly any questions are answered. Even during a snow storm we were still able to close on our loan! Everyone went above and beyond to make that happen!”
– Amy S.
“Mark identified a potential road block and immediately submitted the package to another lender, simultaneously, in order to close the loan on time. The loan closed exactly on time.”
– Cindy D. (Realtor)
“Our experience with Mark was nothing short of amazing. He was always forthcoming with information and updates, kept us apprized of the situation at all times and helped us complete our closing in less than 45 days with two major holidays (Thanksgiving and Christmas) in the time frame to make it even more challenging. We have been involved with several other lenders over the past 20 years and no one is as proficient at what they do as Mark is.”
– Paula P.
“Very good experience”
“Mark was unbelievable. Every question or concern we had was resolved promptly. As first time homer buyers, Mark’s responsiveness was very important to us. He made us feel very confident and comfortable with our purchase decision. We will recommend him to all of our family and friends.”
– Michael A.
“Mark was incredibly responsive, thorough and effective in helping us obtain financing for our home. I can’t imagine what the process would have looked like without him!”
– Stephanie A.
When asked “Did our team exceed your expectations? If so, please describe an instance of how we went above and beyond:”
“Yes. Constant communication on the loan status.”
– Vicki A. (Realtor)
“I enjoyed the friendly banter between realtors. Thanks for the laughs Mark.”
– Erik B.
“Mark is great with staying in touch with my buyers and myself whenever anything is needed or being talked about regarding the transaction. He does his best to educate the buyer with his rates and loan programs so the buyer can make the best choice for them, even if he can’t beat, say, a local bank’s rates. Then his follow up is great as well once the transaction has closed.”
– Angie D. (Realtor)
“We closed on time – expected and delivered !”
– Vicki A. (Realtor)
“Mark is always available to answer questions or calm buyers!”
– Sue M. (Realtor)
“Was always kept in the loop throughout the whole buying process and was kept well informed. Appreciated the attention to detail and the personal touch approach to customer service.”
– Richard P.
“Mark made the whole process progress smoothly, with no surprises. He was available to answer questions and made sure that all the paper work was requested and submitted well in advance. ”
– Eric F.
“Quick response time ”
– Rita D.
“Mark was absolutely fantastic throughout the entire process. His hard work and consistent communication made kept everything moving along even when we would hit a snag. Thank you!”
– Adam G.
“Mark spent a considerable amount of time ensuring that we were satisfied. Everything from follow-ups a year prior to closing to ensure that if we had any questions he could answer them. Mark was a great source of information and also was looking out for our best interests in ensuring that all of the requirements of the closing were met. Mark followed up on everything from conditional repairs on the house that were stated in the P&S to requirements from the underwriter. He was also extremely patient when I’d call him with questions on things in the statements we were receiving. He explained everything to us and explained why it’s necessary. We closed on time for what was an EXTREMELY aggressive closing date. Marks dedication to this was appreciated. ”
– Paul S.
“Mark Alley worked very closely with another Loan Officer, Doug Massad and both were great! Everyone at Northpoint was very helpful and informative! This was my first home purchase and both Mark and Doug made everything simple and efficient. I will definitely be talking to Northpoint again if I ever do another purchase in the area.”
“I can’t believe you got it done!! Most brokers wouldn’t have taken the time to even try. It was a small dollar loan so most would have just moved on. But Mark realized that these were people with a dream of home ownership. Hardworking, good people, just trying to do the right thing for their family!”
– Sharon R. (Realtor)
“Mark was very truthful and extremely helpful throughout the whole process.”
– Jill C.
“Mark was very helpful from the first time I spoke with him. He walked me through our options and even gave suggestions on how to improve our situation. Overall I had a great experience getting my first mortgage.”
– Janice P.
“Mark has the ability to overcome the inevitable issues that arise due to his vast knowledge of the mortgage business.”
– John D. (Realtor)
“Mark Alley did an excellent job explaining the loan application process to us and answering our questions.”
– Laura C.
“This is our third transaction with Mr. Alley. He is very organized and keeps us informed throughout the process. I have recommended him to my friends and they have also been satisfied with his service.”
– Ann R.
“Mark was a pleasure to work with when we needed to refinance our mortgage to lower our interest rate. He worked very hard to get us a rate that was acceptable for our needs and was as swift as he could be in closing the mortgage. It was a fairly painless process and he made it relaxed and easy for us once the initial research was complete.”
– Karen M.
“Buying your first home can be a daunting experience. Working with Mark made the home buying experience much less confusing and overwhelming. From start to finish Mark was always available to answer our questions and provide support during our home purchase. Due to changes in the industry, our mortgage changed before we closed but Mark was able to come up with several options to help us achieve our goal. I highly recommend Mark to anyone buying a home or refinancing.”
– Leslie W.
“Mark is quick to help in all areas of financing and great to have in your network!”
– Ron P. (Realtor)
“Highly recommended! Stayed in constant contact throughout the entire process and always ensured I was comfortable with every step of the mortgage process. Mark will always be my first phone call when mortgage services are needed.”
– Chris P.